i.deeds Blog

Mapping business processes: why it is essential to your IT choice

mapping business processes

Nowadays there is a wide range of IT solutions. Some are very  innovative, stable and reliable, others are very generic and can be used in various sectors, others focus very specifically on a niche market, the look-and-feel of one application is more attractive than the other, and so on. We explain why mapping business processes is essential to your IT choice.

Which IT solution is the best for my company?

That depends. It doesn’t mean that because solution X is the best for your competitor, that this is also the case for your company. On the contrary, the best IT solutions are those that in their standard format suit the way you work and also support your expectations for the future. In addition, the solution should fit in with the culture of your company and, of course, within your budget. Your company can gain a real strategic advantage from a more informed IT choice.

What steps should my company take to make the right IT choice?

First of all, you must have a clear insight into your current way of working. If your processes have not been mapped (recently), then that is what i.deeds will always do first. Based on interviews and the documentation available to you, we map your business processes and carry out a thorough process analysis, which will give us a clear insight into your business processes. On the basis thereof, and helped by their experience, our analysts will implement possible optimisations, at organisational (business) or IT level, or a combination of both. With some of these points of improvement (‘low-hanging fruit’) you’re ready to go and you don’t even have to wait until the deployment of your new IT solution. In our search for your new software we will also look at long term optimisations.

How will i.deeds map these processes?

We do this in a standard format. The advantage of this is that your process descriptions are universal and will be understood by everyone in the same way. As a result, your communication, both internally and with external parties (such as the implementation partner of your new IT solution) will be more efficient. In addition, they form an ideal tool to train new employees and to allow them to familiarise themselves with the way of working within your company. Thanks to these process descriptions you, as a manager, can also be sure that the knowledge of a process is no longer restricted to the brain of (some of) your employees, but that this knowledge is also secure within your company. i.deeds will make you aware of this during a process analysis project or in the context of a selection process.  

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Is it a one-off exercise?

It would be a pity if the efforts made by you to map your current processes would be merely a one-off exercise. During the implementation of your new IT solution your processes will be adapted and improved. If i.deeds provides the project management of the implementation of your new software, we will also ensure that any change in the processes is reflected in the associated process descriptions. In this way you will have new ‘as-is’ process descriptions following the implementation.

What happens once these process descriptions are drawn up?

After that it is up to you to make the necessary resources available to your process owners, so that they can continue with this task. A company and its business processes are not static, but are continuously subject to influences, from the inside but also from the outside. We must continuously adapt to situations over which we may not have any control. For example new legislation, supply and demand on the market, but also new technologies. If your company does not join that evolution, it is in danger of falling behind, losing market share and you may encounter difficulties when recruiting new employees who have certain expectations, especially with regard to the technologies used.

How can I prevent my company being left behind?

By moving fast. This begins with a good insight into how you are currently working and defining a concrete goal of where you want to be. When your business processes are mapped and the process descriptions are consistently kept up-to-date, you will always have the necessary insight into the as-is situation. That is at least one less thing to worry about and you can concentrate on the future, the to-be situation. Once that is clear, you can set out the path you want to follow to realise that to-be-situation. The change, and the impact of this change, can be much better gauged when your business processes, and ideally your data and applications, are modelled - this is also called your ‘enterprise-architecture’.

Is your business in need of support? We provide the appropriate consultants. Contact us here.